Meta Business Partner + TRAI DLT Registered Telemarketer
Provision enterprise-level Meta access with a shared multi-agent chat console, and register your business on TRAI's DLT ledger so every SMS, OTP and RCS message in India actually gets delivered without silent drops.
Hi! I received the booking alert for flight 6E-241. Can I get my boarding pass and pay the remaining balance?
10:42 AMHello Sneha! Your booking #WBT-9821 is confirmed. Please use the options below:
SLA Delivery Rate
99.4%
Built on Official Partner & Telecom Carrier Infrastructure
0
Businesses Onboarded
0
Messages Delivered Daily
0
Average Delivery Rate
0
Typical Time to Go Live
Most providers handle either WhatsApp or Indian SMS. 24xSupport holds both the Meta partnership and the Indian TRAI DLT registration, so your channels never get fragmented across disconnected vendors.
Enterprise-level WhatsApp Business Cloud API, a shared multi-agent chat console your entire team collaborates on, and bot automation built directly on official Meta tooling.
We register your Entity, Header (Sender ID) and Templates on TRAI's DLT ledger, then deliver transactional SMS, high-speed OTP and branded RCS over it — zero silent drops.
Meta routes enterprise API access through authorized partners. We provision your WhatsApp Cloud API directly under your own Meta Business Portfolio, not ours, ensuring complete ownership of your brand assets.
Cloud API under your Business Portfolio with pre-approved templates, verified display name, and green tick support.
Every incoming conversation in one unified queue — automatically assigned, tagged, and never dropped between shifts.
Finite state-machine chatbot engine that handles customer workflows and hands off to human agents cleanly.
High-volume broadcasts, automated sequences, CTWA ads, and detailed delivery reports.
| Capability | Consumer App | Business App | 24xSupport Cloud API |
|---|---|---|---|
| Official Green Tick Verification | |||
| Simultaneous Agent Seats | 1 Device | Up to 4 Devices | |
| Broadcast to Unsaved Contacts | |||
| Chatbot & State Machine | Basic Greeting Only | ||
| Automated OTP / Auth Alerts | |||
| CRM & Database Integration | |||
| Delivery Analytics & SLA Logs | Basic Counts |
Under TRAI's DLT mandate, Indian telecom operators check every commercial SMS against the DLT ledger. If your Entity, Header, or Template is unregistered, messages are dropped silently without a bounce. 24xSupport registers your business and guarantees compliant delivery.
Critical operational alerts sent to your customers — order confirmations, payment receipts, dispatch alerts, and appointment reminders. Delivered 24/7/365 including to DND registered numbers.
Template: "Your order #WBT-8492 is confirmed and dispatched. Track live at https://wbt.link/8492"
Immediate handset delivery timestamps recorded with zero operator drops.
Four regulatory approvals stand between you and compliant messaging. 24xSupport files all of them on your behalf.
Your business is registered on a TRAI-authorized DLT operator platform with PAN, GST and KYC. One registration automatically syncs across all Indian telecom operators.
Your 6-character brand sender ID (e.g., WBTSUP), approved for transactional, service or promotional categories matching your registered brand.
Every SMS body is registered with dynamic variable tags ({#var#}) and matched character-for-character at dispatch time. We draft and pre-validate templates to prevent rejections.
We bind your Entity PE ID, our Telemarketer ID and your approved Template IDs, enabling instant delivery across all telecom operators.
Keep these ready and registration typically clears within a few working days:
Regulatory Notice: Standard telecom operator DLT registration fees (approx. ₹5,900 incl. GST, one-time) are paid directly to the carrier platform. 24xSupport charges ₹0 for filing and managing the process on your behalf.
A standard enterprise onboarding takes approximately 5 working days. Here is the step-by-step roadmap.
We map your message volumes, use cases, API integrations and omnichannel requirements, then recommend the optimal plan.
Documents received, Entity PE registration filed on the carrier ledger, and sender ID headers drafted for review.
Meta Business verification completed, WhatsApp phone number registered, API credentials generated, and templates submitted.
Multi-agent chat console configured, agent team trained, webhooks wired up, and your first live campaigns dispatched.
Engineered for uptime, data privacy, and strict regulatory compliance.
Every Indian SMS is scrubbed and validated against approved DLT templates prior to carrier dispatch.
WhatsApp traffic is protected in transit with Meta's enterprise security protocols. Customer data is never monetized.
Automated routing between primary and secondary aggregators guarantees sub-second OTP delivery.
Dedicated technical account manager and escalation engineers available round-the-clock for enterprise accounts.
A transparent monthly fee for the multi-agent console, state machine and tooling, plus low carrier message rates on usage. No hidden fees.
Growing businesses launching WhatsApp & SMS.
₹2,999
per month, billed monthly
Scaling operations needing multi-agent tools & bot flows.
₹4,999
per month, billed monthly
High-volume enterprises and multi-brand platforms.
Custom
Volume commitments & custom SLAs
| Channel | Indicative Rate | Billing Metric |
|---|---|---|
| Transactional / OTP SMS | ₹0.14 – ₹0.20 | Per delivered message |
| Promotional SMS | ₹0.11 – ₹0.18 | Per delivered message |
| RCS Business Messaging | ₹0.40 – ₹1.20 | Per interaction card |
| WhatsApp (Utility & Authentication) | Meta List Price | Per 24-hr conversation |
| WhatsApp (Marketing Campaigns) | Meta List Price | Per 24-hr conversation |
| WhatsApp Customer Service Window | Included Free | Unlimited within 24-hr user reply window |
Carrier rates vary with monthly volume commitments. Meta WhatsApp conversation charges are passed through at official list cost. GST applicable additionally.
Yes. Every commercial SMS in India — including login OTPs and transactional notifications — strictly requires an approved TRAI DLT Entity (PE), Header (Sender ID), and Template. Without this registration, Indian telecom carriers silently drop messages. 24xSupport assists with the entire filing process at zero agency cost.
Meta doesn't provide direct self-serve API access for most businesses. As an authorized partner, 24xSupport manages your Meta Business verification, phone number registration, template approval, and platform tooling. All assets remain under your own Meta Business Portfolio for 100% ownership.
Entity (PE) verification typically takes 24–48 hours, with Sender ID and Template approval following immediately after. With your documents ready, most clients go live within 3–5 business days.
No. Registering once on any TRAI-authorized portal — such as Jio TrueConnect, Airtel DLT Connect, or Vi VilPower — automatically synchronizes your Principal Entity across all Indian telecom operators via the unified DLT blockchain.
Yes. Existing phone numbers running on the WhatsApp Business mobile app can be seamlessly migrated to the WhatsApp Cloud API with near-zero downtime. We handle number release and re-registration under your verified display name.
RCS (Rich Communication Services) delivers directly inside the native smartphone messaging app, but transforms plain 160-character text into a verified brand experience with verified checkmarks, image carousels, action buttons, and click tracking. When recipient devices do not support RCS, 24xSupport automatically falls back to standard SMS.
The Starter tier includes 1 Admin and 2 Agent seats. The Growth and Enterprise plans include unlimited agent seats with role-based permissions, automated conversation assignment, and per-agent resolution metrics.
Share your messaging volumes and requirements. Our engineering and onboarding team will provide a tailored plan and transparent rates.